Resume

SUMMARY

Solid knowledge of LAN/WAN networks under Windows NT/2000/2003 environments.
Strong understanding of virtual and terminal services environments.
Working knowledge of HP-UX and Linux operating systems.
Strong understanding of MS Exchange and SMTP.
Proven expertise in supporting and troubleshooting a wide variety hardware and software.
Demonstrated ability to satisfy users through analysis and issue resolution.
Strong Background in administering and maintaining Active Directory networks.
Shown ability to learn and adapt quickly to changes.
Team Player with excellent communication and interpersonal skills.

CAREER HISTORY

ASR Health Benefits/Physicians Care
Grand Rapids, Michigan, 2006 – Present
Third Party Health Benefit Administration

Network/Systems Administrator

Provide servers, workstation, and terminals administration and support.
Maintain the availability of all WAN and LAN resources.
Headed Active Directory (2003) and Exchange 2007 Migration Projects.
Created and maintained all user accounts and group policies in active directory domain.
UNIX (HP-UX) administration of HP 9000.
Maintain and apply security and OS patches on servers and workstation via WSUS.
Designed and implemented Citrix PS4 migration from Metaframe XP.
Headed project in virtualization of server environment using VMware.
Created companywide “Technology usage and security policy”.
Recommended, evaluated and purchased IT assets.
Maintained HIPPA/Security requirements throughout the company.
Maintained system backups and implemented disaster recovery plan.
Implemented Internet proxy/firewall and monitoring solutions.
Setup and maintained company antivirus solution.
Provided assistance to helpdesk staff as top tier support.

Mattawan Consolidated School District
Mattawan, Michigan, 2005 – 2006
Class “A” K-12 School District

District-wide Technical Services Support

Serviced and maintained close to 1300 computers district wide.
Provided vast technical supported to 500+ teachers/staff and 3500+ student.
Worked with and helped increase performance of Fiber and Ethernet networks.
Took major role in district-wide upgrade from Win98 to WinXP.
Helped in migration from Active Directory to Novell Networks.
Performed extensive imaging using Symantec Ghost and Novell Zenworks.
Over-saw Dell deployment of all new hardware district-wide.
Priority team member in complete over-haul of district network design and wiring.
Tested computer images before major deployment for weaknesses and security flaws.

HARRIS Corporation
Grand Rapids, Michigan, 2004 – 2005
International forerunner in communication technology

Information Systems Analyst

Participated in IS infrastructure integration from Encoda Systems to Harris Corporation.
Analyzed and resolved network and server connectivity issues.
Supported 80 internal and remote users on a wide variety of technical troubles.
Audited all incoming desktop and laptops, including documentation, installations, recondition and upgrades.
Maintained and cataloged all internal software hard copies.
Administered Nortel PBX phone system and voice mail systems.
Installed and configured multiple version of SQL server.
Managed all new employee computer and phone setup and configurations.

Information Technology Internship

Selected for hire within an 8-month period and with recommendation from Vice-President of Technology as one of two Information Systems Analysts.
Setup, configured and implemented Trend micro anti-virus servers and maintained client side software installs.
Wired office LAN and telecom systems from front to end in entire office building.
Played role in server consolidation through virtualization with VMware GSX servers.
Provided system administration and helpdesk support to over 70 employees.
Responsible for maintaining over 30 mission critical servers.
Administered, created and maintained user accounts and permissions in Active Directory
Performed several important functions for global domain.

TECHNICAL SKILLS

EDUCATION AND CERTIFICATIONS

Links