John Sorensen
Wyoming, Michigan 49418
Email: John@itjohn.net

SUMMARY

• Solid knowledge of LAN/WAN networks under Windows NT/2000/2003 environments.
• Strong understanding of virtual and terminal services environments.
• Working knowledge of HP-UX and Linux operating systems.
• Strong understanding of MS Exchange and SMTP.
• Proven expertise in supporting and troubleshooting a wide variety hardware and software.
• Demonstrated ability to satisfy users through analysis and issue resolution.
• Strong Background in administering and maintaining Active Directory networks.
• Shown ability to learn and adapt quickly to changes.
• Team Player with excellent communication and interpersonal skills.

CAREER HISTORY

ASR Health Benefits/Physicians Care
Grand Rapids, Michigan, 2006 – Present
Third Party Health Benefit Administration

Network/Systems Administrator

• Provide servers, workstation, and terminals administration and support.
• Maintain the availability of all WAN and LAN resources.
• Headed Active Directory (2003) and Exchange 2007 Migration Projects.
• Created and maintained all user accounts and group policies in active directory domain.
• UNIX (HP-UX) administration of HP 9000.
• Maintain and apply security and OS patches on servers and workstation via WSUS.
• Designed and implemented Citrix PS4 migration from Metaframe XP.
• Headed project in virtualization of server environment using VMware.
• Created companywide “Technology usage and security policy”.
• Recommended, evaluated and purchased IT assets.
• Maintained HIPPA/Security requirements throughout the company.
• Maintained system backups and implemented disaster recovery plan.
• Implemented Internet proxy/firewall and monitoring solutions.
• Setup and maintained company antivirus solution.
• Provided assistance to helpdesk staff as top tier support.

Mattawan Consolidated School District
Mattawan, Michigan, 2005 – 2006
Class “A” K-12 School District

District-wide Technical Services Support

• Serviced and maintained close to 1300 computers district wide.
• Provided vast technical supported to 500+ teachers/staff and 3500+ student.
• Worked with and helped increase performance of Fiber and Ethernet networks.
• Took major role in district-wide upgrade from Win98 to WinXP.
• Helped in migration from Active Directory to Novell Networks.
• Performed extensive imaging using Symantec Ghost and Novell Zenworks.
• Over-saw Dell deployment of all new hardware district-wide.
• Priority team member in complete over-haul of district network design and wiring.
• Tested computer images before major deployment for weaknesses and security flaws.

HARRIS Corporation
Grand Rapids, Michigan, 2004 – 2005
International forerunner in communication technology

Information Systems Analyst

• Participated in IS infrastructure integration from Encoda Systems to Harris Corporation.
• Analyzed and resolved network and server connectivity issues.
• Supported 80 internal and remote users on a wide variety of technical troubles.
• Audited all incoming desktop and laptops, including documentation, installations, recondition and upgrades.
• Maintained and cataloged all internal software hard copies.
• Administered Nortel PBX phone system and voice mail systems.
• Installed and configured multiple version of SQL server.
• Managed all new employee computer and phone setup and configurations.

Information Technology Internship

• Selected for hire within an 8-month period and with recommendation from Vice-President of Technology as one of two Information Systems Analysts.
• Setup, configured and implemented Trend micro anti-virus servers and maintained client side software installs.
• Wired office LAN and telecom systems from front to end in entire office building.
• Played role in server consolidation through virtualization with VMware GSX servers.
• Provided system administration and helpdesk support to over 70 employees.
• Responsible for maintaining over 30 mission critical servers.
• Administered, created and maintained user accounts and permissions in Active Directory
• Performed several important functions for global domain.

TECHNICAL SKILLS

EDUCATION AND CERTIFICATIONS

• Computer Network Specialist, San Antonio College, McAllen, Texas
• Computer Information Systems, Fox Valley Tech. College, Appleton, Wisconsin
• A+ Certification
• Network+ Certification
• MCP, MCSA, and MCSE (2000)

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